Shipping Policy
1. Overview
This Shipping Policy outlines how Sotheby’s handles the shipment and delivery of auctioned items.
⸻
2. Shipping Responsibility
• Buyers are responsible for all shipping and handling costs unless otherwise stated.
• Shipping fees are calculated based on:
• Item size and weight
• Destination
• Insurance requirements
• Carrier rates
⸻
3. Shipping Process
1. Auction closes and buyer completes payment.
2. Item is prepared for shipment.
3. Shipping fees are confirmed.
4. Item is dispatched using a trusted carrier.
5. Tracking information is provided.
⸻
4. Processing Time
• Standard processing: 3–10 business days after payment.
• Custom or large items may require additional time.
⸻
5. International Shipping
• Available for selected items.
• Buyers are responsible for:
• Customs duties
• Import taxes
• Local regulations
Sotheby’s is not responsible for delays caused by customs.
⸻
6. Insurance
All shipments are insured for their declared value unless the buyer declines insurance in writing.
⸻
7. Delivery Issues
If an item arrives:
• Damaged
• Lost
• Incorrect
The buyer must notify Sotheby’s within 48 hours of delivery.